Lauren Storz is an Academic Experience Analyst on the Academic Technology Design Team, and a PhD student in cultural anthropology at CU Boulder.  Namita Mehta is a Learning Experience Designer with the Office of Information Technology at CU Boulder.  She has over 15 years of experience in education and holds an Ed.D in Leadership for Educational Equity.     Wicked problems are those that have interdependent factors to consider. To solve these complex problems in technology-mediated teaching and learning, we emphasize the importance of understanding context and the systems at play to respond to human needs in the first blog post. Developing a clear and focused problem statement is essential to guide a research project, and mixed research methods can be used to understand and continually refine problem statements throughout the research process.  In this post, we want to expand on how we use mixed research methods to achieve a human-centered approach– in other words, an approach which p